1. Introduction and Scope of Privacy Policy
This Privacy Policy clearly and transparently explains how tg88 ("we", "our platform") collects, uses, stores, discloses, and protects your personal information when you register for and use the tg88 online gaming platform. This document applies to all registered members, platform visitors, and any individual who interacts with tg88 services through our website, mobile app, or any of our official channels.
By registering an account or using the tg88 platform, you agree to the terms of this Privacy Policy. We encourage you to read this document carefully as it contains important information about your rights and choices regarding personal data protection.
Important Note: This Privacy Policy should be read together with Terms and Conditions tg88. Together, these documents form the complete agreement between you and the tg88 platform.
2. Personal Information We Collect
Tg88 collects various types of personal information across different situations. We only collect what is genuinely needed to deliver quality services, maintain platform security, and comply with relevant legal requirements.
2.1 Account Registration Information
When you register a tg88 account, we collect the following information:
- Full name — as shown on your official identification document.
- Phone number — for two-factor authentication and account communications.
- Email address — for transaction notifications and official communications.
- Date of birth — for age verification to confirm you are at least 18 years old.
- Username and password — encrypted using a secure hashing algorithm.
2.2 Identity Verification Information (KYC)
To meet compliance and security requirements, tg88 may request the following documents during the KYC process:
- Copy of national identity card (MyKad), valid driving licence, or passport.
- Proof of address documents such as a recent utility bill or bank statement.
- Additional supporting documents if required for high-value transactions.
2.3 Financial Transaction Information
Every time you make a transaction on the tg88 platform, we record the following details:
- Deposit and withdrawal amounts.
- Payment methods used (FPX, DuitNow, Touch 'n Go eWallet, GrabPay).
- Bank account number or digital wallet (in encrypted format).
- Time and date of each transaction.
- Transaction status and reference.
2.4 Platform Usage Information
For service improvement and security purposes, we collect technical information such as your IP address, device type, operating system, browser type, pages visited, session duration, and your in-platform gaming activity records.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Registration Data | Account verification and communications | Throughout the active account period + 5 years |
| KYC Documents | AML Legal Compliance | 7 years after account closure |
| Transaction Data | Financial records and audit | 7 years as required for tax purposes |
| Usage Data | Enhanced User Experience | 2 years from the date of collection |
| Communication Logs | Customer support and compliance | 3 years from the date of interaction |
3. How We Use Your Information
Tg88 uses collected personal information solely for legitimate, stated purposes. We do not use your data beyond the agreed scope without obtaining your additional consent.
- Account Management — handle member registration, login, and identity verification.
- Transaction Processing — manage all deposits and withdrawals securely and efficiently.
- Platform Security — detect and prevent fraud, money laundering, and unauthorised access.
- Customer support — provide relevant and accurate assistance to members who need it.
- Legal Compliance — fulfil reporting and record-keeping obligations set by the relevant authorities.
- Service Improvement — analyse usage patterns to improve the overall user experience.
- Important Communications — send notifications related to your account, transactions, and relevant policy updates.
Good to Know: tg88 does not use your personal information for third-party marketing purposes. Any promotional communications you receive from us relate solely to tg88 platform offers, and you may opt out at any time.
4. Sharing Information with Third Parties
Tg88 follows a data minimisation principle — we only share your information when strictly necessary and in limited circumstances. Data sharing occurs only in the following situations:
4.1 Payment Service Providers
To process your deposits and withdrawals, tg88 works with trusted payment service providers including FPX, DuitNow, Touch 'n Go eWallet, and GrabPay. Information shared is limited strictly to what is required to process each transaction, and all providers are subject to strict confidentiality agreements.
4.2 Legal Requirements and Compliance
Tg88 may be required to disclose certain information to relevant authorities if mandated by law, court order, or regulatory directive. In such cases, we disclose only the minimum necessary information and will notify you where permitted to do so.
4.3 Trusted Technology Providers
Some tg88 platform features rely on third-party technology providers, including cloud services, platform analytics, and security verification systems. All such providers are bound by strict data protection agreements and may only process your data according to our instructions.
tg88 Guarantee: We have never sold, and will never sell, your personal information to any third party for commercial or marketing purposes. This is tg88's absolute commitment to all its members.
5. Data Security and Protection Measures
Protecting member personal data is among tg88's highest priorities. We continuously invest in the latest security infrastructure to ensure your information is always shielded from increasingly sophisticated cyber threats.
Our security measures include 256-bit SSL encryption for all communications between your browser and our servers, AES-256 encryption for data stored in our databases, two-factor authentication (2FA) for account access, continuous security system monitoring, regular penetration testing by independent security experts, and strict internal access controls — where only authorised personnel may access sensitive member data.
While tg88 takes all reasonable precautions, no security system is entirely foolproof. You also play an important role in protecting your account by using a strong password, not sharing your login credentials with anyone, and promptly reporting any suspicious activity to our support team.
6. Cookies and Tracking Technologies
Tg88 uses cookies and similar tracking technologies to enhance user experience, ensure smooth platform functionality, and gather aggregated usage statistics that help us improve our services.
6.1 Types of Cookies Used
- Essential Cookies — required for core platform functionality such as login sessions and security. These cookies cannot be disabled.
- Performance Cookies — collect information about how you use the platform to help us improve the overall user experience.
- Functional Cookies — remember your preferences such as language and display settings so you do not need to reset them each time.
- Analytical Cookies — help us understand aggregated, anonymous platform usage patterns for ongoing improvement purposes.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain features of the tg88 platform.
7. Cross-Border Data Transfers
In the course of its operations, tg88 may process or store your data on servers located outside Malaysia. When such transfers occur, we ensure that protection equivalent to or exceeding Malaysia's PDPA standards is fully upheld. This includes the use of approved standard contractual clauses, binding data protection agreements, and periodic assessments of the overseas service providers we engage.
8. Policy Regarding Underage Users
The tg88 platform is restricted to individuals aged 18 years and above only. We do not intentionally collect, process, or store personal information from individuals under the age of 18. If we discover that information from someone under 18 has been collected without proper age verification, we will promptly delete that information and close the relevant account.
Parents or guardians concerned about potential platform use by minors may contact the tg88 support team for immediate assistance. We take child protection in the online gaming space seriously.
9. Changes to This Privacy Policy
Tg88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect.
We encourage you to review this page periodically to stay informed about how we protect your personal information. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised.
10. Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how tg88 handles your personal information, our team is ready to help. You may contact our Data Privacy Officer (DPO) through the official tg88 support channels listed on the platform. We are committed to responding to all privacy-related enquiries within 3 business days.
Contact tg88 Support: For privacy enquiries, please visit the FAQ us or contact our support team via live chat, available 24/7 on the tg88 platform.